President and CEO

President and CEO

ABOUT THE ARC OF PLYMOUTH AND UPPER CAPE COD

The Arc of Plymouth and Upper Cape Cod is a leading nonprofit organization dedicated to supporting and empowering individuals with intellectual and developmental disabilities and acquired brain injuries (ABI), and their families/caregivers.  Through a wide range of services including residential programs and employment services, day programs, family resources and advocacy, The Arc of Plymouth and Upper Cape Cod ensures that people with disabilities have the tools, opportunities, and respect they need to live full, self-directed lives.

The mission of The Arc of Plymouth and Upper Cape Cod is to empower and support people with disabilities and their families to belong, contribute and thrive. By providing services and advocacy support to individuals with disabilities, The Arc of Plymouth and Upper Cape Cod helps them to succeed. The organization provides services and support to individuals with developmental disabilities and their families throughout Southeastern Massachusetts and upper Cape Cod. The guiding principles which drive The Arc of Plymouth and Upper Cape Cod’s mission are that people with disabilities are people first, and that they are to be respected, treated with dignity and valued for who they are and what they can accomplish

With deep roots in the region, The Arc of Plymouth and Upper Cape Cod was established in 1966 by a group of parents that wanted better lives for their children. They have grown into a full-service organization that provides services and support throughout Southeastern Massachusetts.

Today, The Arc is recognized as a leading service innovator, offering services that are individualized, flexible, and self-directed in nature. People supported by The Arc receive highly individualized services such as Agency with Choice, Adult Foster Care, Shared Living and Individualized Home Supports. The agency also provides Information and Referral, Employment Training and Placement Support, Community-Based Day Supports, Autism Services and residential services for people living with an acquired brain injury.

The organization is recognized for its commitment to dignity, inclusion, and innovation in service delivery and care.  The Arc of Plymouth and Upper Cape Cod’s work transforms lives and sets the standard for disability services statewide.  Backed by a team of dedicated professionals and strong community partnerships, The Arc of Plymouth and Upper Cape Cod combine person-centered care with advocacy efforts that shape the future of disability rights and inclusion.

The Arc of Plymouth and Upper Cape Cod by the numbers:

• Budget of $12 million
• 200 employees
• 170 individuals served in 2025
• Nearly 60 years serving individuals with disabilities

The Arc is a nationwide organization with each state running both a statewide chapter and several local chapters within the state. The 17 local chapters of The Arc of Massachusetts, which The Arc of Plymouth and Upper Cape Cod is an active member of, work throughout the Commonwealth to provide services and support to individuals with intellectual and developmental disabilities.

Learn more about The Arc of Plymouth and Upper Cape Cod here.

ABOUT THE OPPORTUNITY

The Arc of Plymouth and Upper Cape Cod seeks a visionary, collaborative, and mission-driven Chief Executive Officer to lead the organization into its next chapter.  Reporting to the Board of Directors, the CEO will oversee a $12M+ budget, close to 200 staff, and a diverse portfolio of program funded primarily through state contracts.

This is a pivotal moment for the Arc of Plymouth and Upper Cape Cod. The incoming CEO will inherit a financially stable organization with a strong reputation and an engaged Board, but one operating in a rapidly changing environment for disability services.  Strategic leadership is needed to navigate funding shifts, workforce challenges, and increasing demand for high-quality, community-based supports while elevating the Arc of Plymouth and Upper Cape Cod’s voice, impact, and reach.

The role offers an opportunity to influence both local and statewide service delivery, strengthen organizational resilience, and ensure that individuals with disabilities can thrive in inclusive, supportive communities.

The President and CEO leads the overall function and operations of The Arc of Plymouth and Upper Cape Cod.  They will transfer knowledge and insight into a values-based approach toward service delivery.  The person selected will be responsible for developing and ensuring a sustainable infrastructure and vision that will help the agency move its mission forward. Impact areas include:

Strategic Vision and Change Leadership

Set and communicate a clear, forward-looking vision and strategic plan aligned with the Arc’s Mission, working with senior leadership to develop and implement KPI’s for each team to support a workplace culture that values and promotes accountability and goal achievement, navigating sector-wide shifts, anticipating policy and funding changes. Lead strategic growth initiatives, expanding and strengthening impact of services. Balance tradition with innovation to meet evolving community needs.

Operational Excellence & Service Delivery

Strengthen infrastructure, technology, and processes to enhance efficiency.  Streamline operations to improve service delivery and staff productivity. Assess and pursue growth opportunities, including strategic alliances or mergers.

Workforce Culture

The CEO will lead by example and actions, demonstrating care and concern for the individuals served, families/caregivers, and employees.  They will recruit, retain, and develop a skilled, diverse, and engaged workforce. They will foster a culture of inclusion, respect, and empowerment across all levels of the organization as well as a collaborative organization free of silos by encouraging cross-departmental efforts on programs, services, problem-solving, and open communication. They will build strong relationships with frontline direct care professional staff, listening to and addressing their needs, and champion employee wellness and engagement initiatives to improve morale, promote career advancement, and reduce burnout. They will advance the shared leadership model by strengthening team autonomy, distributed decision-making, and accountability structures while also modeling a “roll up your sleeves” leadership mindset and work with the leadership team to ensure that employees at all levels of the organization have the resources and support needed to successfully do their jobs. In addition, they will embed the use of RACIE (Responsible, Accountable, Consulted, Informed, Engaged) practices to clarify roles, improve transparency, and streamline collaboration across departments.

They will develop collaborative relationships with educational institutions and community-based service organizations to broaden access to sources to recruit caring, well-prepared providers.

Financial Resilience & Revenue Diversification

Ensure disciplined financial oversight and long-term fiscal sustainability and strengthen internal financial systems and controls for transparency and efficiency. Maintain stability in government funding while expanding diversified revenue streams. Explore philanthropy, fee-for-service models, and innovative funding partnerships.

Community Engagement & Advocacy

Serve as the public face of The Arc, building strong relationships with stakeholders, expanding visibility through strategic communications and community outreach. Advocate for disability rights and influence public policy at local, state, and national levels and engage funders, partners, families, and self-advocates in advancing the mission of The Arc of Plymouth and Upper Cape Cod. Ensure effective use of marketing and communications strategies to amplify advocacy efforts and raise awareness of The Arc’s work.

ESSENTIAL JOB FUNCTIONS

• Responsible for the oversight of operations and financial obligations for the Arc of Plymouth and Upper Cape Cod, including negotiation of contract(s) for services, acquisition and disposition of assets in accordance with the charter of the Arc of Plymouth and Upper Cape Cod and in the full purview of the Board of Directors.

• Direct activities for state contracts, United Way, Rate Settings, Purchase of Services, The Arc funds, and other funding sources.
• Ensure ongoing programmatic excellence and delivery of quality service.
• Lead, develop, recognize and retain The Arc’s high-performance leadership team to support direct care and support function staff.
• Direct the planning, development and implementation of all necessary agency policies, procedures and administrative systems needed for sound agency management.
• Direct marketing, public relations, and communication plans that will bolster the agency’s messaging and branding.
• Ensure adequate audit and oversight mechanisms are in place and followed.
• Formulate and oversee implementation of a development plan as needed that includes fundraising objectives and strategies to recruit new donors and networks.
• Design and implement thoughtful strategic planning that will enhance the growth and sustainability of the organization to support the Mission.
• Scan the market to ensure development opportunities are capitalized on that can move the Arc’s Mission forward.

• Develop and maintain strong partnerships with funding sources, government agencies, policymakers, affiliates including The Arc of Massachusetts, and community organizations to ensure The Arc of Plymouth and Upper Cape Cod is viewed as a valuable partner for planning and development. Engage with The Arc’s volunteers, board members, partner organizations, direct support staff and the general public regarding the agency’s work and Mission.
• Demonstrate conduct in keeping with The Arc of Plymouth and Upper Cape Cod’s Ethical Code of Conduct.
• Demonstrate professionalism and commitment to teamwork at all times.
• Attend all mandatory in-services, safety training and annual trainings.

• Perform all other duties as assigned.

DESIRED QUALIFICATIONS

• Bachelor’s degree in non-profit management, business administration, public policy, human services, or a related field required; master’s degree preferred (or equivalent work experience).
• Minimum of 10 years of senior management with at least 5 years in an executive or CEO role within the non-profit, human services, or disability services sector.
• Experience in navigating Massachusetts policy and regulatory environments, or significant expertise with complex state and federal funding systems, is highly desirable.
• Successful track record in strategic planning, fiscal management, Board engagement, and organizational growth.
• Proven financial acumen. Able to manage multimillion-dollar budgets, government contracts, and diverse funding streams.
• Experience as a community leader, serving as the public face of an organization, engaging effectively with diverse stakeholders, and cultivating strong partnerships.
• Track record of securing funding through government, philanthropic, and community sources, and influencing policy or systems change.
• Experience with organizational change, guiding organizations through transitions, growth, or restructuring while maintaining mission alignment and staff engagement.
• Demonstrated ability to negotiate state contracts and a working knowledge of Massachusetts DDS regulations and reporting requirements.
• Able to work in–office with occasional off-site duties as needed. Please note that occasional evenings and weekends will be required for meetings and events.

SALARY AND BENEFITS

The salary range for this opportunity is $185,000-$200,000 annually. The Arc of Plymouth and Upper Cape Cod offers a comprehensive benefits package, including medical, dental, and vision insurance options, employer-paid life and disability coverage, voluntary insurance (life, AD&D, and short-term disability insurance), a retirement savings plan, tuition reimbursement, paid time off, and a culture that values and promotes work/life balance.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The Arc of Plymouth and Upper Cape Cod is an Equal Employment Opportunity Employer. The Arc of Plymouth and Upper Cape Cod provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

TO APPLY

The Arc of Plymouth and Upper Cape Cod has partnered with Cindy Joyce of Pillar Search & HR Consulting on the CEO search. Please submit your resume and cover letter to jobs@pillarsearch.com.

No calls, please.